Gift Terms

1. What you buy

A single-use gift code (GIFT-XXXX-XXXX) that gives access to Lullu Unlimited for 6 or 12 months, depending on the option you choose. It is a one-time payment: not a subscription, it does not renew and there are no later charges.

After paying, we show you the code on screen and email it to you, with the gift card so you can give it to anyone you like.

2. Who sells and who provides the service

The sale is made by Dodo Payments (dodopayments.com), our authorized reseller (merchant of record): it processes the payment, issues the receipt and makes refunds. That is why the charge shows up on your card statement as DODOPAY followed by our name.

The service is provided by Manuel Agustin Napoli Consultoria em TI Ltda, tax ID CNPJ 68.303.901/0001-96, based in Brazil, operating as Pampero Labs under the Lullu brand. Contact: hola@getlullu.com.

3. Price and payment

Prices are in US dollars (US$) and are charged in US dollars, also if you buy from Argentina. If you pay with a card issued in another currency, your bank does the conversion and may add the taxes or charges that apply to purchases in a foreign currency.

You pay with the methods the Dodo Payments checkout offers, which shows you any applicable taxes before you pay.

4. How it is redeemed

The code is redeemed only in the Lullu app, on iPhone or Android: the recipient taps "I have a code" when they start and enters it. If they already use Lullu, they enter it in Settings, "Redeem a code", "I have a gift code". It cannot be redeemed on the web.

If that person belongs to more than one family in Lullu, they choose which one the gift applies to, and the access is for that whole family. Once redeemed, the gift cannot be moved to another family.

Each code can be redeemed only once and cannot be exchanged for cash.

5. If the family already has Lullu Unlimited

The gift does not overlap and is not lost: it starts when the family's current access ends (an App Store or Google Play subscription, a free trial or another gift) and adds its months after that.

The gift does not cancel a subscription that renews automatically. To avoid paying twice, whoever has that subscription must turn off auto-renewal in the App Store or Google Play; the app reminds them when they redeem.

6. Validity and expiry

The code can be redeemed for 12 months from the purchase. The expiry date is printed on the gift card and in the purchase and gift emails. If the code is still unredeemed, we email you 7 days before it expires (and the recipient, if you sent it to them by email).

An expired, unredeemed code stops working and is not refunded.

7. Right of withdrawal

You have 10 calendar days from the purchase to withdraw, at no cost and without giving a reason, and get a full refund. If the last day is not a business day, the period extends to the next business day.

It can be exercised only while the code has not been redeemed: a redeemed code counts as a service already used.

To do so, use the BOTÓN DE ARREPENTIMIENTO (withdrawal button), also on getlullu.com/gift, or email us at hola@getlullu.com. You do not need an account. We give you a request number right away and email it to you. Dodo Payments refunds you to the same payment method, and the code stops working.

8. Refunds and chargebacks

Only unredeemed codes are refunded. Once a code is refunded, it stops working.

If the payment is disputed or reversed after the code was redeemed (a chargeback), the gift time the family has left is removed.

Nothing in these terms limits your rights under Argentina's Consumer Protection Law 24.240.

9. Cancellation button

A gift is a one-time prepaid purchase, not a renewing service: there is nothing to cancel, so the cancellation button (botón de baja) does not apply. To undo the purchase, use the BOTÓN DE ARREPENTIMIENTO within the period.

10. Customer service

Email us at hola@getlullu.com. We answer Monday to Friday, 9 am to 6 pm (Argentina time).