Terms of Use

1. Agreement to Terms

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

Certain features may require you to agree to additional terms. In the event of a conflict between these Terms and any additional terms, the additional terms control with respect to their subject matter.

2. Eligibility and Accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and use the Service, which is intended for parents, guardians, and caregivers. By using the Service, you represent that you meet these requirements and that any information you provide is accurate, complete, and kept up to date.

To use certain features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, and you agree to notify us immediately of any unauthorized use. We are not liable for any loss arising from your failure to safeguard your credentials.

3. The Service

Lullu helps expectant parents, parents, guardians, and caregivers record information related to pregnancy, growth, development, sleep, feeding, and other baby or child routines, and provides educational content and general, stage-appropriate guidance.

We may modify, suspend, or discontinue any part of the Service where reasonably necessary. Where a change materially affects a Paid Offering, we will notify you when required by applicable law or by the rules of the relevant App Store. Nothing in this section limits any mandatory rights you have as a consumer.

4. Not Medical Advice

Lullu is not a medical device and does not provide medical advice, diagnosis, or treatment. The content, guidance, and features offered through the Service are for general informational and educational purposes only and are not a substitute for professional medical advice.

Always seek the advice of your pediatrician or another qualified health provider with any questions regarding your child's health, sleep, feeding, or development. Never disregard professional medical advice or delay seeking it because of something you have read or seen in the Service. If you believe you or your child are experiencing a medical emergency, contact your local emergency services immediately. We do not guarantee the accuracy, completeness, or timeliness of any information provided through the Service.

5. Fees, Subscriptions, and Free Trials

Some features are offered on a paid basis (each, a "Paid Offering"). You are responsible for all fees and applicable taxes associated with Paid Offerings. We may modify subscription prices for future periods, subject to the rules of the applicable App Store and to applicable law. Any price change will apply only after the notice or acceptance required by the platform or by law.

We may offer free trials, the duration and eligibility of which may change. Unless stated otherwise, free trials are available to new users only and once per user. Paid subscriptions automatically renew at the end of each subscription period unless cancelled beforehand.

Subscriptions are purchased and managed through the Apple App Store or Google Play and are subject to those platforms' terms. You can manage or cancel your subscription through your App Store or Google Play account settings. Refund requests are generally handled through the applicable App Store, without prejudice to any mandatory rights you may have under applicable law.

6. App Stores and Third-Party Services

If you download Lullu from the Apple App Store or Google Play, the applicable store's terms also apply, and you agree to comply with them. The stores are not responsible for operating, maintaining, or supporting Lullu. Purchases, renewals, cancellations, and refunds are handled under the rules of the applicable store and applicable law.

The Service may also rely on other third-party services, such as sign-in providers. These are outside our control and are governed by their own terms; your use of them is at your own risk.

7. Acceptable Use and Conduct

You agree to use the Service in compliance with all applicable laws and not to: post unlawful, harmful, or objectionable content; interfere with or disrupt the Service or its security; attempt to gain unauthorized access to any systems; reverse engineer any part of the Service; or use automated means to scrape, harvest, or collect data or create accounts.

We may investigate and take appropriate action against anyone who violates these Terms, including removing content and suspending or terminating accounts, in our sole discretion and without prior notice.

8. User Content and Feedback

The Service allows you to enter information about your family and child, such as names, dates, and activity logs ("User Content"). By providing personal data relating to a baby, child, or other person, you represent that you are their parent, legal guardian, or a duly authorized caregiver, and that you have sufficient authority to provide such data and manage its processing through the Service. You retain ownership of your User Content and grant us a limited license to host, store, and process the User Content only to the extent necessary to provide, maintain, secure, and support the Service, in accordance with our Privacy Policy. You are responsible for the accuracy of the User Content you provide, and, while we take reasonable measures to protect your information, we recommend keeping your own copies of any records that matter to you.

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free right to use that Feedback for any purpose without obligation to you.

9. Intellectual Property

The Service, including its software, design, text, graphics, and content (excluding User Content), is owned by Pampero Labs, operating as Lullu, or its licensors, and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use, subject to these Terms. You agree not to remove any proprietary notices, or to reproduce, modify, distribute, or create derivative works from the Service except as expressly permitted.

All trademarks, logos, and service marks displayed in the Service are the property of Pampero Labs, its licensors, or other third parties, and may not be used without the prior written consent of the relevant owner. If you believe that any content available through the Service infringes your rights, please contact us at hola@getlullu.com.

10. Availability and Liability

Nothing in these Terms excludes or limits any right or guarantee that applicable law, including consumer-protection rules, gives you and that cannot be excluded or limited.

The Service is provided "as is" and "as available." We do not warrant that it will be uninterrupted, secure, or error-free, or that any content or guidance will produce a particular result. To the maximum extent permitted by applicable law, we will not be liable for indirect damages that were not reasonably foreseeable, or for losses caused by circumstances beyond our reasonable control. Nothing in this section excludes or limits any liability that cannot be excluded or limited by law.

11. Termination

You may stop using the Service and delete your account at any time. Account deletion is immediate, as described in our Privacy Policy. We may suspend or terminate your access if we believe you have breached these Terms, if we discontinue the Service, or for any other reason permitted by law. If we permanently terminate your access to a Paid Offering for reasons not attributable to you, you will be entitled to any refund due under applicable law and the rules of the App Store where you made the purchase.

Provisions that by their nature should survive termination will survive, including intellectual property and the limitations described in "Availability and Liability".

12. Changes to the Terms

We may amend these Terms from time to time. If we make material changes, we will notify you by posting the revised Terms in the Service or by emailing the address associated with your account. Changes are effective for new users immediately and for existing users as described in the notice. Your continued use of the Service after changes take effect constitutes acceptance.

13. International Use

Lullu operates from Brazil. If you use the Service from another country, the mandatory laws of your place of residence may also apply. Your information may be transferred to and processed in the locations described in our Privacy Policy.

14. Governing Law and Disputes

These Terms are governed by the laws of the Federative Republic of Brazil, without regard to its conflict-of-laws rules. You agree to the jurisdiction of the competent courts of Brazil for the resolution of any dispute arising out of or relating to these Terms or the Service, without prejudice to any mandatory consumer-protection rights that entitle you to bring proceedings in the courts of your place of residence.

15. Contact Us

If you have questions about these Terms, please contact us at hola@getlullu.com.